Sunday, November 6, 2016

Trump, Trust, and Our Political Divide

I was reading an article about trust today and it made something I've observed both anecdotally and in articles about the election click for me. Something I've noticed in sales meetings and some other interactions is that, very broadly speaking, there are two essentially different ways that people go about establishing trust (there are many potential other ways to divide this phenomenon, my interest here is in this one particular divide). One is to establish that you have something in common with each other, often through actions with cultural significance such as a firm handshake or bringing up a controversial subject and seeking agreement (such as "locker room talk"). The other way is to simply stay focused on the goal of the interaction, establish the framework of rules that govern it, and to build out from there.

While some people function well in both worlds, in my experience it's not that uncommon for people to have very strong feelings one way or the other. The most awkward professional interactions I've been a part of have a resulted from the clash of these two sets of expectations. A couple of examples would be someone who harangued several people, rather loudly, about the most recent book they read denying global warming and someone who had everyone, including a couple of people who were non-Christian, to say grace at a work lunch. There are lots of smaller instances, but the attempts to establish rapport through these methods can fall very flat and make everyone awkward. I am sure that someone else could have examples from the other side, I've experienced some push back from being more standoffish and not wanting to get too personal, but my preferences are pretty strong towards formal structures so I can't speak for the other side.

What this has to do with Trump and the election is that I think this represents a fairly fundamental divide in outlook, as well as something that at least a portion of Trump supporters feel they stand to lose. Their frequent complaints regarding political correctness remind me of this, opening a professional interaction with an off color joke or controversial topic is something I've run into enough to realize this is a real problem for many people. But my experiences have also led me to believe that it is generally meant to be friendly, they're doing this to establish rapport. But instead of gaining trust with strangers they are instead met with hostility. From a liberal perspective there is a sense that you can't work with someone if they don't take the time to actually listen and understand you, someone that charges in with an off color joke marks them as someone that will be difficult to work with. From the other side, the formalism liberals insist on is often off putting, an attitude I've run into is that the formalism and paperwork is somehow being used to hide things or trick them (how disclosure is supposed to hide something that could instead be sussed out with a firm handshake, a drink after the deal is made, and some non-pc bullshitting is beyond me but I have met people that feel this way).

My observation is that these people are growing increasingly enraged at the increasing dominance of formal structures and at the corresponding narrowing of their world. They come from a culture which sees their habits as being strong positives, they are surprised and upset when the joke that was well received back home makes them pariahs at a national sales meeting or conference. Then, when they get home they are left feeling that godless liberals hate Christians,* never considering how their actions look to the diverse crowd they are interacting with. At the same time, when they are at these events they often express scepticism, they often express doubt regarding the presenter and this leads them to doubt the rest of the presentation, whatever the facts presented are (I admit I am stereotyping from a few anecdotal observations, but it is consistent with what I've read about the far right's attitude towards a number of subjects).

Something these experiences have led me to realize is that navigating the more formal structures involved with interacting with diverse people is a learned skill. It is second nature to people that have lived in diverse areas, it just seems natural to pay attention to how another person is acting and what they are saying to discern how it is best that we interact. But I've realized this isn't natural for everyone, some people just barge ahead and act the same way towards everyone, often in a way that someone else will find offensive. It reminds me of the article that was talking about rural Trump supporters and describing how they felt like they were doing everything right but that others were cutting ahead of them.

I may be reading too much into it, but it seems like these people think that there should be a certain way that you act and then you're OK; they just don't get that doing everything right means recognizing the agency of others and actively involving them in building up discussions and ways of doing things. Instead, they want there to be a set of rules that they're OK if they follow and that they can judge others for if others don't follow. But this is the anti-thesis of modern liberalism which demands that others be given respect, which means actually involving them rather than just judging them. And people are enraged that they're being asked to adapt to a world that they never learned how to interact with; especially since it's one that doesn't recognize their rules and that keeps calling what they call right, wrong.

Given the very different conceptions of what it takes to build trust, and right and wrong more generally (since I somehow ended up there), I don't find it surprising that both sides are talking past each other. But I don't see how this is resolved either, treating other people as having agency inherently means that you can't simply hold people up to a code,** and vice versa. There simply isn't a possible compromise, these moral positions are mutually exclusive.

*I have heard people say that Christians are disliked a few times. I have never seen or heard anyone make an anti-Christian comment about someone that professed religious belief or did something like cross themselves and say grace over their lunch. What I have heard is outrage when someone doesn't bother to try to be sensitive to people around them, it's really rude to just assume that other people share your beliefs and to make them say grace with you. YOU ARE MAKING THEM TAKE THEIR GOD, AND YOUR GOD, IN VAIN!!!! In my experiences these actions are well meant, the person is just so sheltered that they can't really conceive that they are surrounded by people who hold different deeply held beliefs. But it really shows that you don't really care to learn about the people around you, respect their beliefs, or to involve them in deciding even the little things, like how to eat their lunch.

** Well, beyond a minimal code like respect others, be tolerant, and follow rules once established. This means, of course, that just about the only thing that can't be tolerated is intolerance or attempting to wield power over someone else without accountability and consent. But traditional morality is largely about assigning roles, thus removing agency, and about stipulating who has power over whom. So about the only rule that the liberal perspective has is at the core of the more traditional culture. Another area where compromise seems defeated at the start.

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